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In 2010, while in a different business, we attempted to have a website built to promote health program. We paid for the website to be built upfront, for over $10,000. We thought that was expensive, little did we know we were just getting started. We provided the developer with the information and content we thought they needed to complete the website, and left them to do their work. Weeks went by with no communication until we figured the project must be complete by now. We reached out to the company and were told that they didn’t have everything they needed and hadn’t started on the project yet. Our first question was, “what else do you need” and our second was, “why didn’t you tell us you didn’t have everything you needed”?
This was the beginning of a “relationship” that consisted of “we’ve run into some programming issues, and for us to fix it we’ll need this many additional thousands of dollars”. When asked what is the issue what came back in a language we could not understand or comprehend which we call “tech speak”. Speaking technology is a very esoteric language. Unless you live in that business, it is very difficult to keep up, and the language continues to change as new technologies continue to emerge.
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